Ray Catena Lexus of Freehold

There s so much great things I can say about this place, the process, the people. Definitely, the best experience of my life. Thank you to Eddie, David, sam our tech guy, the managers oh my god these people are awesome. We went to this place with the idea of exploring and felt so much welcome and appreciated that we ended up buying. Definitely, a memorable experience I will never forget, so thank you to the entire team of Lexus of Freehold NJ

From the moment we walked through the doors, the front desk was warm and welcoming. We had John Mezzino as our sales representative and he was wonderful from start to finish. We initially left to explore other options but came back a week later and ultimately decided to buy from John because of his outstanding experience he provided us with! The big red bow was the icing on the cake! Ray Catena Lexus of Freehold is top notch!

Service Dept: This was the BEST service I have received at any dealership since being able to drive. (Honestly since the pandemic, our country has zero customer service skills in any industry anymore) From the moment you pull in with the person who greets you to checkout every single employee made me feel welcome. Every employee made me feel valued. My car is a 2020 Lexus RC 350, but I was still treated like I was a celebrity. I can't thank Ray Catena Lexus of Freehold enough and I drove an hour to go there today! I called 5 dealerships before them to see if they could fit me in for an oil change and tire rotation and they did which is why I also approved my front brakes to be done. Brian Dominick is a professional, courteous non-pushy approach. There service area was fantastic. The entire dealerships was clean and beautiful. I will certainly drive an hour again the next time my car needs something without hesitation. Thank you to the entire staff that assisted my car and I today. It will be emphasized over and over! Take note Lexus, this dealership should set the standard for all your dealerships... there's a reason I drove so far away! Thank you again!

I purchased a brand new NX 350 from Ray Catena Lexus Oct of 2022. From day 1 I started seeing issues that I didn't expect in a new car. About 6 months after I purchased the car I noticed chips on my front bumper. Upon a close look, I noticed the paint was peeling off and water bubbles existed under the paint. I took the car in for service to show this to the service manager, and the response was your car was most likely re-painted. I bought a brand new NX 350, and I never had an accident, how could the car be repainted? Ray Catena Lexus of Freehold dealership didn't help me but sent me to Lexus Headquarters to deal with this on my own after they sold me a repainted car as new!